Refunds

No cash refunds on e-books or Academy courses. Academy courses are covered by the Gradient Guarantee and by our cancellation and transfer terms, both set out below.

We have a 15-day return policy for physical products, which means you have 15 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it.

Start a Return

To start a return, contact us at info@gradientworld.com. If your return is accepted, we will send you the full address. Items sent back to us without first requesting a return will not be accepted. Please note that trackable return shipping is not covered by GRADIENT; it will be covered by the purchaser.

You can always contact us for any return questions at info@gradientworld.com. There are absolutely no returns for digital products such as e-books, PDFs, or any downloads.

Academy Courses

We do not issue cash refunds on Academy courses.

The Gradient Guarantee

Attend every day of your program and do the work. If by the final day you feel the course didn’t deliver what we promised, tell our team before you leave and we’ll credit 100% of your tuition toward any future Gradient course, valid for 12 months from your last day. The guarantee covers tuition only. Travel and accommodation are not included. It applies to students who attend and participate in the full program, and the request must be made before leaving on the final day.

Cancellations and Transfers

Tell us 30 days or more before your start date and we will either move your seat to any Gradient cohort in the next 12 months, or issue your full tuition as credit toward a future course, valid 12 months. You may also send another barber in your place any time before the course begins. Inside 30 days, course fees and deposits are non-refundable, because the seat can no longer be filled.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds on Physical Products

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. This section applies to physical products only. Academy courses are covered by the Academy Courses section above.